Terms of service

Parcelly Terms of Service

Effective date: 1 November 2026

These Terms of Service ("Terms") govern your use of parcelly.in and any purchase you make from us. Parcelly is a sole proprietorship owned and operated by Yash Goswami ("Parcelly", "we", "us" or "our").

By visiting our website or placing an order, you agree to these Terms, our Privacy Policy and our Refund and Shipping policies. If you do not agree, please do not use the website.

To place an order, you must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the website only with the involvement of a parent or guardian.

1. Account terms

You can shop as a guest or create an account. If you create one:

  • You must give accurate, current and complete information, and keep it updated.
  • You are responsible for keeping your password safe and for all activity under your account.
  • Tell us immediately at parcelly.support@gmail.com if you suspect unauthorised use of your account.
  • We may suspend or close an account that breaks these Terms, is used for fraud, or gives false information. We will tell you the reason where we reasonably can.

2. Pricing and payment

  • All prices are in Indian Rupees (₹) and include applicable taxes such as GST, unless stated otherwise.
  • Shipping charges, or other charges, if any, are shown clearly at checkout before you pay. The total you see at checkout is the total you pay.
  • We accept UPI, debit and credit cards, net banking and wallets through our payment partner Razorpay.
  • Prices and offers can change without notice, but a change will not affect an order we have already confirmed.
  • If a product is listed at a clearly wrong price because of a technical or typing error, we may cancel the order and refund any amount paid in full.
  • Discount codes and offers are subject to their own conditions, can't be combined unless stated, and may be withdrawn if misused.

3. Product descriptions

We try to describe and show every product accurately, including its features, size, material and country of origin where applicable.

  • Colours and appearance may vary slightly because of screen settings and lighting.
  • Sizes and measurements are approximate unless stated as exact.
  • Product videos or images may show the product in use for illustration. What you receive is what is listed in the product description.
  • Many of our products are shipped directly by our suppliers. Where a product is imported, the importer or seller details are shown on the product page or available on request.

If a product you receive is materially different from its description, you are entitled to a return or refund under Section 6.

4. Order acceptance and cancellation

Placing an order is an offer to buy. Your order is accepted only when we send an order confirmation by email, SMS or WhatsApp.

We may refuse or cancel an order, before or after confirmation, if:

  • the product is out of stock or unavailable from our supplier;
  • there is a pricing or listing error;
  • we can't deliver to your PIN code;
  • we suspect fraud, an unauthorised payment or misuse of offers; or
  • the delivery details are incomplete or incorrect and we can't reach you to fix them.

If we cancel an order you have already paid for, we will refund the full amount to your original payment method within 5–7 business days. We will not charge you any cancellation fee when we cancel.

Cancellation by you: you can cancel an order free of charge before it is shipped by contacting us at parcelly.support@gmail.com. Once shipped, it can't be cancelled, but you may return it under Section 6.

5. Shipping and delivery

  • We currently deliver within India only.
  • Orders are usually dispatched within 1–3 business days and delivered within 5–12 business days of dispatch, depending on your location.
  • Shipping charges: Free Shipping across India
  • Since products may ship from different suppliers, items in one order may arrive in separate packages.
  • Delivery times are estimates. Delays can happen because of courier issues, weather, strikes, festivals or other events outside our control. We will keep you updated with tracking details.
  • Please check the package when it arrives. If it looks damaged or tampered with, take photos and contact us within 48 hours of delivery.
  • If delivery fails because of an incorrect address or because you are unavailable after repeated attempts, the order may be returned to us. We may re-ship it at extra cost or refund you after deducting the courier cost of the failed delivery.

If your order arrives significantly later than the promised timeframe, you may ask for a cancellation and full refund.

6. Returns and refunds

You can request a replacement or refund within 48 hours of delivery if:

  • the product arrived damaged or broken;
  • you received the wrong product (a different product, size or colour from what you ordered); or
  • parts or accessories are missing.

You can request a replacement or refund within 7 days of delivery if:

  • the product has a manufacturing defect or stops working during normal use; or
  • the product is materially different from its description.

We do not accept returns for change of mind, such as no longer wanting the product or ordering by mistake. Please check the product details, size and description carefully before ordering. This does not affect your right to a return or refund if the product is damaged, defective, wrong or not as described.

How to request a return

  1. Email parcelly.support@gmail.com with your order number.
  2. For damaged, wrong or missing items, include a continuous unboxing video and photos of the outer package, shipping label and product. For defects, include a video clearly showing the problem.
  3. We will reply within 48 hours with the next steps, including pickup or return instructions.

Conditions

  • Keep the product, all accessories, the packaging and your invoice until your request is settled.
  • We may ask you to return the product so that we or our supplier can inspect it.
  • Requests may be declined if inspection shows the product was misused, dropped, modified, damaged after delivery, or returned with parts missing.
  • Normal wear and tear is not covered.

Items that can't be returned

The following can't be returned unless they arrive damaged, defective or wrong:

  • kitchen tools and other items that touch food, once used;
  • personal care and grooming devices, such as trimmers, massagers and hair tools, once used;
  • earbuds and anything used on the mouth or ears, once used;
  • liquids, sprays, adhesives, refills and other consumables, once opened;
  • items with a broken seal or missing packaging;
  • customized or personalized products; and
  • items marked "Non-returnable" on the product page.

Refunds

  • Approved refunds go to your original payment method within 5–7 business days of approval.
  • If the return is due to our error (damaged, defective, wrong or not as described), we cover return shipping and refund the full amount.

Nothing in this section limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

7. Prohibited uses

When using our website, you must not:

  • break any law or use the site for any fraudulent or unlawful purpose;
  • place fake orders or give false information;
  • misuse discount codes, referral offers or return policies;
  • copy, reproduce or resell our content, images or product descriptions without written permission;
  • try to hack, disrupt or overload the website, or upload viruses or harmful code;
  • use bots, scrapers or other automated tools to access the site;
  • post reviews or messages that are false, abusive, defamatory or obscene; or
  • impersonate another person or business.

We may cancel orders, block access or take legal action if you break these rules.

Intellectual property: the Parcelly name, logo, website design and our own content belong to us. Product names and brands belong to their respective owners.

8. Limitation of liability

To the extent allowed by law:

  • Our total liability for any claim related to an order is limited to the amount you paid for that order.
  • We are not liable for indirect or consequential losses, such as loss of profit, data or opportunity, arising from your use of the website or our products.
  • Products must be used as described and according to any instructions or safety warnings. We are not responsible for damage or injury caused by misuse, improper installation or use for a purpose the product was not meant for.
  • We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, courier or network failures, or government action.
  • The website is provided "as is". We try to keep it accurate and available, but we don't guarantee it will always be error-free or uninterrupted.

Nothing in these Terms excludes or limits any liability or consumer right that cannot be excluded under Indian law, including your rights under the Consumer Protection Act, 2019.

Indemnity: you agree to compensate us for losses or legal costs caused by your breach of these Terms or misuse of the website.

9. Governing law and disputes

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, any disputes will be under the jurisdiction of the courts in Bhopal, Madhya Pradesh.

We would always prefer to sort things out directly first. Please contact our Grievance Officer before taking any formal step. You can also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission.

10. Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020:

  • Name: Yash Goswami
  • Designation: Founder
  • Email: parcelly.support@gmail.com
  • Phone: +91-7999358059
  • Hours: Monday to Saturday, 10 AM to 9 PM IST

We will acknowledge complaints within 48 hours and aim to resolve them within one month.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page with its effective date. Changes do not affect orders placed before the update.

12. Contact us

Parcelly
New Subash Nagar Gurunanak Pura, Ashoka Garden, H. no. 26, opposite capital petrol pump, Bhopal, Madhya Pradesh – 462023, India
Email: parcelly.support@gmail.com
Phone: +91-7999358059