Privacy policy
Effective Date: 1 November 2026
This Privacy Policy explains how Parcelly collects, uses, shares and protects your personal data when you visit parcelly.in or buy from us.
This policy is published under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It is also written to align with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and the Consumer Protection (E-Commerce) Rules, 2020.
By using our website or placing an order, you agree to the collection and use of your information as described here. If you do not agree, please do not use our website.
1. Information we collect
We collect only the information we need to run the store and fulfil your orders.
Information you give us
- Contact details: name, email address and mobile number.
- Delivery details: shipping and billing address, city, state and PIN code.
- Account details: login details, if you create an account.
- Order details: products bought, order value, delivery preferences and order history.
- Messages: anything you send us by email, WhatsApp, contact forms or social media, including photos for return or replacement requests.
Payment information
Payments are handled by our payment partners. We do not see or store your full card number, CVV, UPI PIN or net banking password. We may receive limited details such as the payment method, transaction ID and payment status.
Information collected automatically
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, time spent and the site you came from.
- Approximate location: based on your IP address or PIN code.
- Cookies and similar technologies: see Section 3.
2. How we use your information
We use your personal data only for clear, specific purposes:
- To process and deliver orders: confirming orders, passing your delivery details to the supplier who ships your order, sending tracking updates.
- To handle returns, refunds and replacements.
- To provide customer support: answering questions and resolving complaints.
- To send service messages: order confirmations, delivery updates and important notices by email, SMS or WhatsApp.
- To send marketing (only with your consent): offers, new arrivals and sale alerts. You can unsubscribe at any time using the link in our emails or by contacting us.
- To improve our store: understanding which products and pages people use so we can improve the experience.
- To prevent fraud and misuse: detecting fake orders, payment fraud and abuse of offers.
- To meet legal obligations: keeping tax and invoice records, and responding to lawful requests from government authorities.
We do not sell or rent your personal data to anyone.
3. Cookies
Cookies are small text files stored on your device when you visit a website. We use them to make the store work and to understand how it is used.
| Type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keeps your cart, checkout and login working | No, the store won't work properly without them |
| Preferences | Remembers choices such as region or currency | Yes |
| Analytics | Shows us how visitors use the site, such as pages visited | Yes |
| Marketing | Shows us which links and campaigns bring visitors to the store | Yes |
You can manage or delete cookies through your browser settings, or through our cookie banner where available. Blocking some cookies may affect how the site works.
4. Third-party services
We share your data only with trusted partners who help us run the store, and only what they need to do their job.
| Partner type | Who | What we share | Why |
|---|---|---|---|
| E-commerce platform | Shopify | Order, contact and account details | Hosting the store and processing orders |
| Product suppliers | DropDash | Name, phone number, delivery address, products ordered | Many products are shipped directly to you by our suppliers |
| Payment gateways | Razorpay | Order amount, contact details | Processing payments securely |
| Shipping and delivery | Courier partners used by our suppliers | Name, phone number, delivery address | Delivering your order |
| Messaging | Shopify Messaging | Name, email, phone number | Order updates and, with consent, marketing |
| Analytics | Shopify Analytics | Device and usage data | Understanding how the site is used |
We also use Judge.me to collect and show product reviews. We share your name, email, order details and review content with them for this purpose.
These partners follow their own privacy policies and are expected to protect your data. Some of them, including Shopify and any suppliers based abroad, may store or process data outside India. Where this happens, we take reasonable steps to make sure your data stays protected and that any transfer is allowed under Indian law.
We may also disclose your information if required by law, a court order or a government authority, or to protect our rights, our customers or the public.
5. Data security and retention
We use reasonable security practices to protect your personal data from unauthorized access, loss, misuse or change. These include:
- SSL/TLS encryption on our website, so data you enter is encrypted in transit.
- Payments handled by PCI-DSS compliant payment partners.
- Access to customer data limited to people who need it to fulfil orders or provide support.
- Strong passwords and two-factor authentication on our business accounts.
No method of storing or sending data online is 100% secure, so we cannot guarantee absolute security. If a data breach affects your personal data, we will inform you and the relevant authorities as required by law.
How long we keep your data
We keep personal data only as long as needed for the purposes in this policy. Order and invoice records are kept for as long as tax and accounting laws require. Marketing data is kept until you unsubscribe or ask us to delete it. When data is no longer needed, we delete or anonymise it.
6. Your rights
You have the following rights over your personal data:
- Access: ask what personal data we hold about you and how we use it.
- Correction and update: ask us to correct inaccurate or incomplete data. You can also update most details in your account.
- Erasure: ask us to delete your data, unless we must keep it by law (for example, invoice records).
- Withdraw consent: withdraw consent at any time, such as unsubscribing from marketing. This does not affect anything we did before you withdrew it, but we may not be able to provide some services afterwards.
- Grievance redressal: raise a complaint with our Grievance Officer (Section 7), and if unresolved, with the Data Protection Board of India.
- Nominate someone: nominate a person to exercise these rights for you in case of death or incapacity.
To use any of these rights, email parcelly.support@gmail.com with the subject "Privacy Request". We may ask you to verify your identity before acting on a request.
Children's privacy
Our store is meant for users aged 18 and above. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian. If you believe a child has shared data with us, contact us and we will delete it.
7. Contact us and Grievance Officer
For questions, privacy requests or complaints, contact us:
- Email: parcelly.support@gmail.com
- Phone / WhatsApp: +91-7999358059
- Address: Parcelly, New Subash Nagar Gurunanak Pura, Ashoka Garden, H. no. 26, opposite capital petrol pump, Bhopal, Madhya Pradesh – 462023, India
Grievance Officer
In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
- Name: Yash Goswami
- Designation: Founder
- Email: parcelly.support@gmail.com
- Phone: +91-7999358059
- Hours: Monday to Saturday, 10 AM to 9 PM IST
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.
8. Changes to this policy
We may update this Privacy Policy from time to time, for example when laws change or we add new services. The updated version will be posted on this page with a new effective date. For significant changes, we will notify you by email or a notice on our website.
9. Governing law
This policy is governed by the laws of India. Any disputes are subject to the jurisdiction of the courts in Bhopal, Madhya Pradesh.